HOUSE RULES & TERMS

[2-BEDROOMS SERVICE APARTMENT]

ABOUT OUR SHORT LET PROPERTIES

STALLO LIMITED is a company registered to carry on hospitality and apartment management services to the emerging real estate sector in Africa and across the globe.

Our apartments are furnished and equipped to ambitious standards with the aim of giving you a memorable experience during your stay with us as our guest.

BOOKING & PAYMENTS

  • Booking of our apartment will be made based on the rate as communicated to you during your booking enquiry or our on our website.

  • A minimum of 2days booking is required per time.

  • Full payment is required for the total number of days reserved.

  • A booking is not confirmed until you receive confirmation from us.

  • We shall not be responsible for payments made to agents or staff of the company

  • All payments should be made to: STRALLO LIMITED || WEMA BANK: 0126764248

MODIFICATION OR CANCELATION OF BOOKING

  • Payments made for confirmed bookings are non-refundable. (This is because, once a booking is confirmed, we can no longer accept other bookings for the duration you have booked, and we may have already rejected other potential guests)

  • Guests are allowed one free change to their reservation dates on or before 7days to the check-in date subject to availability. Any subsequent alteration requests will attract a payment of 50% of the booking rate.

CHECK-IN/CHECK-OUT TIMES

  • Check-in is from 2pm

  • Check-out time is 11:59am (Late check out attracts 50% of Apartment rate subject to availability and prior approval and span till 6pm in the evening of same day).

  • Early check-in is subject to availability, often requiring advance notice, and typically incurring an extra fee, calculated hourly or as a half/full day, as standard check-in is usually afternoon (2PM) and checkout morning (11:59am).

KYC REGISTRATION & VERIFICATION

  • Guests must present a clear & valid means of identification (NIN, Drivers License, or International Passport) before check-in. Same rule is applicable for co-guest.

  • First time guest shall be required to fill a KYC (Know Your Customer) Form in compliance with EFCC SCULM rules.

  • Non-compliance with the above rules can be a ground for non-admittance into our facility and forfeiture of 1day booking rate before refund.

NO SMOKING & PETS

  • We apply a STRICT No Smoking Policy in all our apartments. Smoking is allowed outside subject to same not affecting neighbors or other apartment users.

  • Hard drugs, weeds, and any form of drug abuse is TOTALLY PROHIBITED in our facility, and such would be seen as a fundamental breach of house rule and lead to immediate ejection from our facility without refund.

  • If you smoke outside of at our terraces/ balconies kindly ensure you do not litter, it with cigarette or use it to damage any of our items in whatever guise.

  • There will be a ₦100,000 penalty for breach of this rule.

  • We do not allow pets in our apartments. Any guest that brings pets into the apartment without our knowledge will be requested to leave the apartment without refund and may also have to pay a fine of N50,000.

NO PARTIES OR GATHERINGS

  • We have a strict ‘No Parties’ policy. This is to ensure we do not disturb the peace and security of our neighbors within the estate. Any get-together or gathering must be pre-approved with maximum number of occupants strictly adhered to. Any guest who contravenes this policy will be requested to leave the apartment without refund and will also pay a fine of ₦50,000.

APARTMENT OCCUPANCY

  • All our apartments have a maximum number of guests allowed for stay per night.

  • Guests are allowed to have friends/family visit during the day, but overnight stay above the allowed number of occupants specified for the apartment is prohibited.

  • Our 2Bedrooms apartment is ideal for 4 occupants and subject to a maximum of 6 occupants (Children & Adults).

  • There will be a penalty of up to N20,000 per extra person staying overnight in breach of this policy.

WiFi ACCESS

There is free WiFi in all our apartments. The WiFi access code is subject to change without notice. Unfortunately, WiFi internet is not the most reliable in Nigeria and sometimes guests can experience difficulties browsing due to downtime from the service provider. We assume no liability for guest use.

QUIET HOURS

  • Our apartments are in a serene residential estate- GRA, hence the obligation to ensure less noise and quiet hours.

  • In order not to disturb our other guests and neighbors, quiet hours are observed from 8pm till daybreak.

  • Televisions, loudspeakers, and voices must be always kept at a respectful low level.

PARKING

  • Free parking is available within the apartment compound on a first-come, first-served basis.

  • We have limited parking space and guests may occasionally have to move their vehicles to allow access for other guests.

  • Where parking space within the premises is unavailable, guests may have to park outside the compound.

  • The management shall not be held responsible for loss or damage to vehicles or personal items left in vehicles. All cars are parked at owner's risk.

DAMAGES

  • Except for normal wear and tear, guests shall be held responsible for any damage to the

    apartment or its contents arising from negligence, willful misconduct, or irresponsible behavior by the guest or their visitors during the period of stay.

  • Security deposits shall be fully refundable, provided no damage, loss, or excessive soiling is found in the apartment upon checkout.

  • Guests are not allowed to remove any furniture, fittings, or effects from the apartment. Guests will be liable for any furniture, fittings, or effects that are damaged, missing, or improperly handled. All furniture must be returned to its original position prior to checkout.

REFUNDABLE SECURITY DEPOSIT

  • A refundable security deposit of up to 50% of the nightly rate of the apartment booked (or more, depending on the length of stay) may be required.

  • The security deposit will be refunded within 48 hours after checkout, subject to the following conditions:

1. No undue damage has been caused to the apartment or building by the guest or their visitors.

2. No loss of, or undue damage to, the property, furnishings, or any items has occurred.

3. No undue disturbance has been caused to other guests or residents.

4. No pets have been kept in the apartment.

5. No smoking policy has been adhered to during the stay.

6. The maximum occupancy limit for the apartment has not been exceeded.

7. No late or extended checkout has occurred without prior approval.

8. Where the cost of repair, replacement, cleaning, or restoration exceeds the value of the security deposit, the management reserves the right to recover the outstanding balance from the guest.

9. The management reserves the right to withhold or deduct amounts from the security deposit or charged card to cover damages, excessive cleaning, missing items, excessive utility usage, or other losses caused by the guest, or to issue an invoice to the guest for immediate payment where applicable.

FORGOTTEN ITEMS

  • It is recommended that guests thoroughly inspect the apartment prior to departure to ensure that no personal belongings are left behind.

  • Where an item is discovered after checkout, reasonable efforts will be made to contact the guest via email within 24 hours.

  • It is the guest’s responsibility to arrange for the retrieval of any forgotten items.

  • Items left unclaimed for 30 calendar days from the date of departure, without any retrieval arrangement, may be donated or disposed of at management’s discretion.

SECURITY, SAFETY & HEALTH

  • Our apartments are in a serene and secured estate; hence we rely on general state and communal security apparatus in addition to our contracted in-house security personnel, cameras, and other installed security fixes within the property. We would not be held liable of any forceful breach of the facility during your stay in our apartment.

  • We would not be held liable for any health condition or associated health risk of guest during stay at our apartment. Your emergency contact would notified in event of any of such occurrence during your stay in our apartment.

  • We do not provide lifeguard for our swimming pool and the use of it is recommended strictly for only people who can swim. STRALLO would not be held liable for any accident that occurs during the use of swimming pool in our facility by any guest.

LIGHT & ENERGY CONSERVATION

  • Our apartment is powered by both SOLAR INVERTER & NATIONAL GRID which is expected to deliver 24/7 light during your stay in our apartment. Notwithstanding this expectation; we might be required to manage the use of AC in some period during your stay. (Clients might be required to pick preferences between room AC or Living Room AC being active during the time where national grid is unavailable)

  • Guests are expected to conserve energy by turning off water heaters after use and switching off air-conditioners, lights, and electrical appliances when leaving the apartment.

RIGHT OF ACCESS

STRALLO Management, its representatives, or authorized subcontractors reserve the right to access the

apartment, with reasonable notice and due regard to the guest’s convenience, for inspection,

maintenance, repairs, or in cases of emergency.

INDEMNITY & NON-FRAUDULENT ACTIVITIES

I,………………………………………………………………………………………..hereby confirm that I shall not use STRALLO’s name or apartment or its facility to initiate, procure or engage in any fraudulent or illegal activities in whatsoever guise during and after my stay in the apartment. I shall indemnify and continuously indemnify STRALLO LIMITED of any cost or damages that might be caused due to any of such action by me.

I also wish to confirm that I have read the House Rules & Terms and hereby agree to it in its entirety.

CLIENT’S SIGN/DATE

PHONE NUMBER:

NAME OF EMERGENCY CONTACT:

PHONE NUMBER OF EMERGENCY CONTACT:

STRALLO’S REPRESENTATIVE

STRALLO LIMITED

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